Submit a Data Protection Complaint

At 5RV Digital, we are committed to protecting your personal information and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you believe we have not handled your personal data appropriately, or you believe your data protection rights have not been respected, you can submit a formal Data Protection Complaint using the form below.

We are committed to investigating every complaint fairly, confidentially, and without unnecessary delay.

This form is intended solely for data protection and privacy-related matters.

It should not be used for general customer service enquiries, project disputes, billing issues, or other complaints that are unrelated to the processing of personal data.

Your Right to Complain

You can use this form to submit a complaint to us about how we have handled your personal data or your data protection rights.

We take our obligations under the UK GDPR and the Data Protection Act 2018 seriously and welcome the opportunity to resolve any concerns.

When we refer to personal data, we mean any information that can directly or indirectly identify you or another living individual.

If you have any concerns regarding how 5RV Digital processes your personal information, or information relating to your organisation, you may submit a formal complaint using this page.

Complaint Process & Timescales

Once we receive your complaint, we will:

• Acknowledge receipt of your complaint.  
• Review the information provided.  
• Contact you if additional information is required.  
• Investigate the matter confidentially and fairly.  
• Provide a written response as soon as reasonably possible.  

We aim to respond to all Data Protection Complaints within 30 calendar days.

Where necessary, we may request additional information or verify your identity before processing your complaint.

How We Use Your Information

The personal information submitted through this form will be used solely for investigating and responding to your complaint.

Your information will only be shared where:

• you have provided your consent;  
• it is necessary to investigate your complaint;  
• we are legally required to disclose the information.  

For more information about how we collect, process, and protect your personal information, please refer to our Privacy Policy.

Data Protection Complaint Form

1. Your Full Name *

2. Are you submitting this complaint on behalf of another individual? *

• Yes  
• No  

3. If Yes, please specify your relationship to the complainant

• Legal Advisor  
• Personal Representative  
• Parent or Legal Guardian  
• Business Representative  
• Other  

4. Name of the individual the complaint relates to (if different from above)

5. Contact Details *

Please provide your preferred contact information.

• Business Email Address *  
• Telephone Number (Optional)  
• Company Name (Optional)  
• Postal Address (Optional)  

6. What is the main subject of your complaint? *

• DSAR (Data Subject Access Request)  
• Individual Rights  
• Privacy Notice  
• Sharing / Disclosure of Data  
• Data Retention  
• General Personal Data Handling  
• Personal Data Breach  
• Not Keeping Information Secure  
• Inaccurate or Incomplete Information  
• Other  

7. Please describe your complaint *

Please provide as much detail as possible, including relevant dates, previous correspondence, and the outcome you would like us to achieve.

8. Have you previously contacted 5RV Digital regarding this matter? *

• Yes  
• No  

9. Supporting Documents (Optional)

Upload any files that may help us investigate your complaint.

Declaration

☐ I confirm that the information provided in this complaint is accurate to the best of my knowledge.

☐ I understand that the information submitted through this form will only be used to investigate my Data Protection Complaint.

Submit Complaint

If You Are Not Satisfied

If you remain dissatisfied after we have completed our investigation, you have the right to submit a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.

Information Commissioner's Office (ICO)

Helpline: 0303 123 1113

You can also visit the ICO website for further guidance on your data protection rights.

Contact Our Compliance Team

If you have questions before submitting your complaint, please contact our compliance team.

5RV Digital

Email: hello@5rv.digital

Website: www.5rv.digital