5RV Digital
Frequently asked questions.
What to expect when you work with 5RV, from the first call to life after launch.
Who is 5RV Digital?
We are a Birmingham digital agency working across web design, development, branding and digital marketing.
What kind of organisations do you work with?
Our work spans property, healthcare, education, technology, ecommerce and hospitality. We assess fit by your goals and what the project needs.
Do you work outside Birmingham?
Tell us where your team and audience are based. We can discuss a remote or in-person working arrangement on the first call.
Who will work on our project?
We confirm the team and point of contact once we understand the scope. Ask us about specialist support if it matters to your project.
Can we see relevant work?
Yes. Browse our case studies or tell us your sector and we can point you to relevant examples.
Do you work with competitors?
Tell us if you have any conflict or exclusivity requirements. We can discuss them before you share confidential details.
How do we start a project?
Send us a short brief through the contact page. Include your goals, your timeline and any existing website or brand materials.
What happens on the first call?
We talk through your objectives, the people you need to reach, what you already have and what a useful next step would be.
What should we prepare before the call?
A website link, two or three priorities, examples you like and any deadlines or budget range are enough to start.
Do you take on small projects?
Tell us what you need. We can discuss whether a focused piece of work or a broader engagement makes sense.
Can we start with one service?
Yes. A project can start with a single service or a defined first phase, with further work scoped separately.
How far ahead should we get in touch?
Contact us as soon as you have a target date. Availability depends on scope, feedback and the materials needed to start.
How does project pricing work?
We scope the deliverables, schedule and level of support before quoting. We explain what the proposal includes and what would be extra.
Can you work within a set budget?
Share your budget range early. We can prioritise the work or discuss a phased approach around it.
What are your payment terms?
Your proposal or agreement sets out the fees, payment dates and any milestones before work begins.
Do you require a deposit?
Any deposit and its due date will be stated in the proposal or agreement for your project.
What can change the quote?
New deliverables, changed requirements and third-party costs may affect pricing. We discuss scope changes before starting extra work.
Can we pause or cancel a project?
Pause and cancellation arrangements are set out in the agreement. Contact your project lead to discuss the options.
Do you follow the same process every time?
We usually start with discovery and scope, then move into design, delivery and review. The exact steps depend on the work.
How often will we hear from you?
We agree a check-in schedule and key review dates at the start, so you know when decisions and feedback are needed.
What tools do you use?
Depending on the work, we use tools such as Figma for design and Webflow, WordPress or custom development for websites.
How many revisions are included?
The proposal outlines the review rounds. Consolidated feedback helps us resolve changes within each round.
Who do we contact day to day?
We confirm your main point of contact and preferred communication channel during project setup.
What tends to slow a project down?
Delays often come from missing content, account access or approvals. Agreeing who owns each decision helps keep the project moving.
Can you combine design and marketing?
Yes. We can scope design, development, SEO, branding and social media together when they support the same goals.
Can you write our website copy?
Copywriting and content support can be included if agreed in the scope. We can also work with content your team provides.
Do you offer photography or video?
Tell us what imagery or footage the project needs. We can discuss production requirements and include them in the scope where appropriate.
Can you work alongside our internal team?
Yes. We can agree responsibilities and handoffs with your marketing, design or development team.
Can you work alongside another agency?
Yes. We can agree who handles each workstream and how decisions and files are shared.
Can you improve an existing website?
We can discuss an audit, targeted improvements or a rebuild after looking at the site and how it is maintained.
What results can we expect?
We agree what success looks like and how to measure it. Outcomes depend on factors such as traffic, competition and the offer, so we avoid promising fixed results.
What support is available after launch?
We can scope handover, training and ongoing support. The proposal sets out what is included and for how long.
What does an ongoing support plan cover?
A plan can cover updates, troubleshooting or ongoing improvements. The scope and response arrangements are agreed before it starts.
Who hosts and owns the website?
Hosting, account access and ownership are agreed in writing. We explain any third-party licences or platform fees during scoping.
Can you sign an NDA?
Tell us if an NDA is needed before sharing sensitive information. We can review it before the project starts.
What happens if we want to move providers?
Your handover and agreement explain what can be transferred, including account access, files and any platform or licence restrictions.
